Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at atwalsatvir84@gmail.com. Please note that returns will need to be sent to the following address: 2 vetchfield close,sinfin,derby (DE24 3LD)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at atwalsatvir84@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at atwalsatvir84@gmail.com.
Returns & Refund Policy
Last updated: August 2026
At Scent Society, we want you to love every fragrance you receive. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 7 days from the date of receiving your order to request a return. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Fragrances that have been opened or used beyond a brief inspection cannot be returned for hygiene and safety reasons.
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.
Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about your return or refund, please contact us at atwalsatvir84@gmail.com so we can discuss your issues with you personally.